Refund Policy
Thank you for shopping with GLOW BY JT. We want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund policy below.
Refund Policy
Eligibility for Refunds
Refunds are available for products that are damaged, defective, or incorrect upon arrival.
Requests for refunds must be made within 7 days of receiving your order.
Items must be unused, in original packaging, and in the same condition as when received.
Non-Refundable Items
The following items are not eligible for refunds:
Sale items or clearance items
Worn Products
Personalized or custom-made products
Downloadable digital products
Gift cards
How to Request a Refund
To request a refund:
Contact our customer service team at email or phone with your order number and reason for the refund.
Provide supporting evidence (photos of damaged or defective items, if applicable).
Await confirmation and instructions from our team.
Refund Process and Timeline
Once your request is approved, we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method.
Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping method, as we are not responsible for lost or stolen return packages.
Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us within 3 days. Exchanges are subject to product type and availability.
Refunds for Gift Purchases
Refunds for gift orders will be issued to the original purchaser’s account unless otherwise specified.
Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions about our Refund Policy.